Certificate Authority (CA) Reference vs Order Number

When you purchase an SSL Certificate from Trustico® you receive two different reference numbers. Understanding which number to use and when will help you manage your SSL Certificate without confusion.

Important : You are responsible for obtaining your Certificate Authority (CA) Reference and Order Number by retrieving them from e-mails sent to you or by accessing your order history. These particulars prove your right to an SSL Certificate. Failure to retain these particulars will result in the inability to manage and forfeiture of your SSL Certificate.

Your Trustico® Order Number

Your order number is assigned by Trustico® when you complete your purchase. This number appears on your invoice, in your account order history, and in your order confirmation e-mail.

Use your order number for billing enquiries and accessing your ordering account. This number is for administrative purposes only and cannot be used to track or manage your SSL Certificate.

Your Certificate Authority (CA) Reference

Your Certificate Authority (CA) Reference is a separate identifier assigned when your order is submitted to the Certificate Authority (CA) for processing. This is the number you need to track your SSL Certificate status and manage it throughout its validity period.

Note : In our legacy system, this identifier was previously called the Supplier Order Number. If you have older documentation or e-mails referencing a Supplier Order Number, this is the same credential now referred to as your Certificate Authority (CA) Reference.

The Trustico® tracking tool queries the Certificate Authority (CA) directly. You must enter your Certificate Authority (CA) Reference to access your SSL Certificate status, download your issued files, or request a reissuance. Your order number will not work in the tracking tool. Discover SSL Certificate Tracking 🔗

Finding Your Certificate Authority (CA) Reference

Trustico® sends your Certificate Authority (CA) Reference in the automated e-mails during the ordering process. Check your inbox for shipment notification e-mails which contain your tracking credentials. If your order includes multiple SSL Certificates, you will receive separate notifications for each.

If you created a Trustico® account, you can also find your Certificate Authority (CA) Reference by logging in and viewing your order details. Always retain your order e-mails as they contain important information needed to manage your SSL Certificate. Explore E-Mail Address Handling 🔗

Tracking & Management

Once you have your Certificate Authority (CA) Reference, you can access the tracking tool to manage your SSL Certificate. The tracking tool allows you to download your SSL Certificate files, request reissuance, and check validation status.

Legacy Ordering System Customers

If you placed your order through the Trustico® legacy ordering system and cannot locate your Certificate Authority (CA) Reference, you can retrieve it instantly using the lookup tool.

Legacy CA Lookup

Simply provide your original order number and the administrative e-mail address associated with the order to view your Certificate Authority (CA) Reference. Once retrieved, use your Certificate Authority (CA) Reference in the tracking tool above to manage your SSL Certificate.

Certificate as a Service (CaaS) Credentials

Certificate as a Service (CaaS) subscriptions use different credentials. Instead of a Certificate Authority (CA) Reference, you receive External Account Binding (EAB) credentials to connect your Automatic Certificate Management Environment (ACME) client.

Important : Your External Account Binding (EAB) credentials are available through the management portal for seven days only. Record these credentials securely upon receipt for future use.

Your External Account Binding (EAB) credentials are also e-mailed upon purchase. Learn About External Account Binding (EAB) Credentials 🔗

Access the credentials portal to retrieve your External Account Binding (EAB) details.

CaaS Credentials

Your credentials are required each time you configure a new Automatic Certificate Management Environment (ACME) client or server.

Most Popular Questions

Understand the difference between your Trustico® Order Number and Certificate Authority (CA) Reference, and learn which number to use for billing inquiries versus SSL Certificate tracking and management.

What is the difference between my Trustico® Order Number and Certificate Authority (CA) Reference?

Your Trustico® Order Number is assigned at purchase and used for billing inquiries and account access. Your Certificate Authority (CA) Reference is a separate identifier assigned when your order is submitted to the Certificate Authority for processing, and is required to track and manage your SSL Certificate throughout its validity period.

Which reference number do I need to track my SSL Certificate?

You must use your Certificate Authority (CA) Reference to access the Trustico® tracking tool. Your Order Number will not work in the tracking tool. The Certificate Authority (CA) Reference allows you to check validation status, download SSL Certificate files, and request reissuance.

Where can I find my Certificate Authority (CA) Reference?

Your Certificate Authority (CA) Reference is included in the automated e-mails sent during the ordering process, particularly in shipment notification e-mails. If you have a Trustico® account, you can also find it by logging in and viewing your order details. If you placed your order through the Trustico® legacy ordering system, you can use the Legacy CA Lookup tool to retrieve your Certificate Authority (CA) Reference instantly by providing your original order number and administrative e-mail address.

What is a Supplier Order Number and is it the same as a Certificate Authority (CA) Reference?

Yes, the Supplier Order Number was the previous name used in the Trustico® legacy system for what is now called the Certificate Authority (CA) Reference. If you have older documentation referencing a Supplier Order Number, it serves the same purpose as the Certificate Authority (CA) Reference.

How do I retrieve my Certificate Authority (CA) Reference from the legacy ordering system?

If you placed your order through the Trustico® legacy ordering system, you can use the Legacy CA Lookup tool available on the Certificate Authority (CA) Reference vs Order Number page. Simply provide your original order number and the administrative e-mail address associated with the order to view your Certificate Authority (CA) Reference instantly. Once retrieved, use it in the tracking tool to manage your SSL Certificate.

What credentials do I need for Certificate as a Service (CaaS) subscriptions?

CaaS subscriptions use External Account Binding (EAB) credentials instead of a Certificate Authority (CA) Reference. These credentials are used to connect your Automatic Certificate Management Environment (ACME) client and are available through the management portal for seven days only, so you should record them securely upon receipt.

What happens if I lose my Certificate Authority (CA) Reference or Order Number?

You are responsible for retaining both reference numbers as they prove your right to an SSL Certificate. Failure to retain these particulars will result in the inability to manage your SSL Certificate. Check your order e-mails as they contain the important information needed for SSL Certificate management. If you placed your order through the legacy ordering system, you can use the Legacy CA Lookup tool to retrieve your Certificate Authority (CA) Reference by providing your original order number and administrative e-mail address.

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